News: CDG rated world’s most hated airport in international survey

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News: CDG rated world’s most hated airport in international survey

BonjourParis France News

Paris, November 21—Paris-Charles de Gaulle (Roissy-CDG) airport was recently rated the world’s most hated airport by CNNGo.com, a CNN international website.

The travel and lifestyle website surveyed reports posted at travel websites, blogs and message boards to create a list of 10 of the world’s most hated airports.

CDG: rude staff, unsanitary restrooms, bad restaurants

The CNNGo.com article noted many problems at CDG, such as: rude or indifferent airport staff, unsanitary public restrooms, long waits at security checkpoints, a lack of directional and flight information signs, and a shortage of what they called “Paris-worthy” bars and cafés.

French newspaper Le Figaro published more criticisms found at French travel websites and in other media reports.

CDG management defends staff, notes improvements

Long lines of passengers at CDG. Photo: Luisavilla

Le Figaro reported that the unnamed manager of the airport (employed by airport authority, Aéroports de Paris or ADP) denounced the survey and defended its 90,000 employees, saying delays and other noted problems are actually caused by airline employees.

The CDG manager was quoted as saying that ADP has invested three billion euros on airport improvements that include passenger entertainment areas with PlayStation games, massage stands and cooking classes at the airport.

He acknowledged that CDG restaurants fall short, a problem he expects will be resolved when Starbucks, Illy Coffee and a total of 50 new food and beverage outlets open over the next two years.

Le Figaro also reported that ADP plans to invest €750 million on improving service quality.

We’ll be watching.

Photo credit: Airport crowd photo by Luisavilla

Dali Wiederhoft is the executive editor of BonjourParis. Please click on her name to read her bio and more of her stories published in BonjourParis.

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