FAQ
Please take a look at our most frequently asked questions and answers below:
I am having trouble viewing the members only section / the website
This is most likely a problem with your cache or cookies, here are some instructions to resolve this issue:
- Clear your cache and browser cookies (steps on how-to for Safari or Chrome)
- Disable any ad blockers that you may have
- Attempt accessing the log-in page
- Finally, if the above steps do not work then please try filling in the sign-in form on a different web browser (eg. Google or Safari). If you are using an Apple device such as iPhone or iPad the please see here: https://support.apple.com/en-gb/HT201265
I want to reset my password / my password isn’t working
If you have forgotten your sign in details please CLICK HERE to reset your password. Alternatively you can email us at [email protected] to reset your password manually.
I’m a member and need the discount code for Discover Paris / Bonjour Paris Calendar
If you are an active member and haven’t received your discount code then please email us at [email protected] and we will send it to you within two working days.
I want to purchase a gift membership
If you are a Bonjour Paris member then please log in to your account area, you will see the option to purchase a gift membership.
If you are not a Bonjour Paris member but wish to purchase a gift membership, please just sign up but put the recipients email address in the contact details, that way all instructions will be registered to the recipient. You will need to let us know you have purchased a membership as a gift so we can stop any auto renewal.
I want to cancel my membership
Memberships can be cancelled for up to 30 days after purchase. We would really appreciate your feedback on why you wish to cancel so we can continue to improve on our Membership benefits and service.
Why have you taken money from my account?
Memberships are set up to automatically renew. You can cancel up to 30 days after renewal, please email: [email protected]
How do I create a Bonjour Paris member account?
We have created a handy video to walk you through the process of paying for your membership and accessing our library of over 5,000 articles. Click play below to get started.
How do I pay for a membership? Which payment methods are accepted?
Click here to access our payment page. We accept MasterCard, VISA, Discover and American Express. The payment amount is shown in dollars but we accept most currencies.
How do I access member-only articles once I have subscribed?
Many articles on the site are accessible only to members. You can read these by using the username and password you receive to your email address when you subscribed.
When will my membership renew?
All subscriptions last for one year and will automatically renew 12 months from the day you subscribe. If you do not wish to renew then please email: [email protected]. You can cancel up to 30 days after renewal and receive a full refund.
How do I cancel my membership?
To cancel your renewal then email [email protected]. If you cancel within 30 days of the start of your membership term then we will refund your payment.
Are all articles only available to paying members?
We keep a small amount of articles available to everyone (so they can see what they are missing out on!) but only paying members have full, unlimited access to all of our amazing content.
Is the weekly Bonjour Paris newsletter now exclusive to paying members?
The weekly Bonjour Paris update will continue to be sent to existing newsletter subscribers. However, the majority of articles will only be accessible to paying website members. Not a newsletter subscriber yet? Click here to get the best of Paris sent to your inbox every Thursday.
Any further questions?
Feel free to get in touch by email to [email protected]
